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Empower: The Library Skills Collective
Straightforward, action-oriented, and works well if people are already familiar with Empower.
Wellbeing →
Leadership & Culture →
Career Growth & Confidence →
Customer Service →
Advocacy & Influence →
Brave, Kind, and Prepared: Responding to Unsafe or Escalating Behaviour in Libraries
£75.00
Kind Policies, Clear Procedures: Building a Library that Works for Everyone
The Customer Isn’t Always Right—But Kindness Still Matters
Kind and Clear: Handling Difficult Situations on the Library Frontline
Conflict Resolution in Libraries: A Kindness-Led Approach
Bridging Worlds with Words: Mastering Non-Violent Communication in Libraries and Beyond
£25.00