Library Professional Development & Training Blog

7 Mistakes You’re Making with Library Customer Service (And How to Fix Them)

Helen Rimmer

Published on: 05/05/2026

Is your library service feeling a bit stale? Avoid these 7 common mistakes and learn how to level up your patron interactions with our practical fixes.

Customer Services

AI Literacy for Librarians 101: A Beginner’s Guide to Mastering Your Community’s Newest Core Skill

Helen Rimmer

Published on: 15/04/2026

New Blog Post DescriptionMaster AI literacy with our beginner's guide for library staff. Discover practical tips and how to lead your community into the future.

Artificial Intelligence