Library Professional Development & Training Blog

7 Mistakes You’re Making with Library Customer Service (And How to Fix Them)

Helen Rimmer

Published on: 05/05/2026

Is your library service feeling a bit stale? Avoid these 7 common mistakes and learn how to level up your patron interactions with our practical fixes.

Customer Services

The Invisible Engine: Why 'Business as Usual' is Your Library’s Greatest Strength

Helen Rimmer

Published on: 30/04/2026

Learn how to recognise and demonstrate everyday excellence in library work. Perfect for middle managers and team leaders. Join our July 1st session.

AdvocacyLeadership

Navigating the Tech Shift: How AI Literacy for Librarians Actually Saves You Time (Not Just More Work)

Helen Rimmer

Published on: 27/04/2026

Discover how AI literacy for librarians is the ultimate time-saver, not a burden. Learn how Empower’s practical training helps you beat burnout and reclaim your day.

Artificial Intelligence

AI Literacy for Librarians 101: A Beginner’s Guide to Mastering Your Community’s Newest Core Skill

Helen Rimmer

Published on: 15/04/2026

New Blog Post DescriptionMaster AI literacy with our beginner's guide for library staff. Discover practical tips and how to lead your community into the future.

Artificial Intelligence