Helen Rimmer

7 Mistakes You’re Making with Library Customer Service (And How to Fix Them)

Helen Rimmer

Published on: 05/05/2026

Is your library service feeling a bit stale? Avoid these 7 common mistakes and learn how to level up your patron interactions with our practical fixes.

Customer Services

The Invisible Engine: Why 'Business as Usual' is Your Library’s Greatest Strength

Helen Rimmer

Published on: 30/04/2026

Learn how to recognise and demonstrate everyday excellence in library work. Perfect for middle managers and team leaders. Join our July 1st session.

AdvocacyLeadership

Navigating the Tech Shift: How AI Literacy for Librarians Actually Saves You Time (Not Just More Work)

Helen Rimmer

Published on: 27/04/2026

Discover how AI literacy for librarians is the ultimate time-saver, not a burden. Learn how Empower’s practical training helps you beat burnout and reclaim your day.

Artificial Intelligence

Cure Library Burnout with the Right Professional Development

Helen Rimmer

Published on: 23/04/2026

Discover how practical, accessible professional development for library workers can combat burnout and build future-ready skills. Join the Empower collective.

Wellbeing